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Frequently Asked Questions

Q: How much does an alarm system cost?

A: Every installation is as different as everyone's sense of security. A good design for an alarm installation is the most important factor. After that accessibility, square footage and the capabilities of the system are factors in the cost.

Q: What is a wireless system?

A: There are two kinds of systems that ANCHOR ALARM can install. The first option is a wired system that is made up of wired devices. Wire is almost always installed in-wall and run through attics and crawl spaces. The second option is a wireless system, which uses devices that have a wireless transmitter that sends signals to the control receiver. There are also applications that feature both wired and wireless systems as an integrated system.

Q: What is 24-hour monitoring?

A: ANCHOR ALARM provides 24-hour monitoring of our custom installations as well as existing systems. Upon alarm activation, a digital signal is sent to our UL-listed central station to indicate a number of things, such as a burglary, panic or distress situation, detection of carbon monoxide, fire, or detection of water accumulation. Our operators are quick and efficient in calling the premises and handling the situation, whether it is an actual alarm or customer error. In case of an actual alarm, the proper, local authorities will be dispatched immediately. When you are on vacation or at work or play, our central station will be "babysitting" your alarm system, keeping your home or business safe.

Q: If I have a business, can I track my employees' use of the alarm system?

A: Yes, we provide a service called opening/closing reports. Given that each employee has their own code to access the alarm system, our central station can track arming and disarming of the system by time and user. A printed report of all activity will be mailed to you regularly.

Q: Can I control my alarm with my phone or computer?

A: Yes. We offer total connect services, which enables your phone, PC, or tablet to control and/or view your alarm system status.

Q: What if I have motion detectors in my house and want to stay home with the alarm on?

A: Our keypads have a stay mode that disables the alarms in your home's interior, while keeping the perimeter of your house protected. This gives you the freedom to move about your home.

Q: How do pets affect motion detectors?

A: Good, quality motion detectors have a pet immune feature that ignores animals of certain sizes, but they will detect a person. Therefore, you can have full protection even with your pet indoors.

Q: What if I want my alarm on, but want a window open for fresh air?

A: There are a number of ways to take care of this:

1.) The window can be bypassed at the keypad prior to arming the system.
2.) The window can be "vented," meaning the opening can have two positions to indicate closed.
3.) The screen for the window can be modified to protect the opening from screen removal or screen damage.

Q: There is an alarm in the neighborhood that goes off all the time. What could possibly be wrong with it?

A: Sounds like it just need a little TLC. Our serviceman can trace pesky problems from corrosion and pests to faulty equipment.

Q: How can I get a quality alarm installed in my home or business?

A: Simply contact us via phone or email to discuss getting a security product for your home or business. You'll be glad you did.

Q: Can I get a discount on my insurance premium for having an alarm installed in my home or business?

A: Yes. Depending on the insurance company, you can save up to 25% on your premium if you have a system that includes monitoring and smoke detectors. It is best to check with your insurance carrier, as each company is different. The savings can offset the monitoring cost. Everybody likes to get something for their money.

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